FAQ – How Can We Help?

Can I book a private shopping appointment?

Yes you can! We are more than happy to help you finding your perfect outfit on a day and timeslot that suits you best! What do you need to do?

  • Book your appointment via https://www.picktime.com/rivieraretro or send a message to [email protected] or call 06-22917609.

How do I return my items?

We are so sorry that your item is not as you expected it…but no worries! You can send it back!  What do you need to do?

  • Send a short message to [email protected] so that we know we can expect a return.
  • You can return your item within 14 days (original labels should be attached)

Return address:

Riviera Retro
Rechtstraat 43a
6221EG Maastricht
The Netherlands

  • Return shipping costs are not included
  • You can exchange or receive a voucher that can be used in our boutique and online (voucher has an unlimited validity)
  • We only refund the purchase amount in case of  defective material
  • Items in sale cannot be returned

What are the shipping costs?

Are you living in the Netherlands, Belgium or Germany? Lucky you! Shipment is free of charge.

  • Shipment to the rest of the EU is €15
  • We can also ship outside EU and overseas. Contact [email protected] for your exact shipping rate.

When do I receive my parcel?

  • Within 5 working days for Netherlands, Belgium and Germany.
  • Within 10 working days to other countries in the EU.
  • Do you live outside the EU or overseas? Contact [email protected] for your delivery time.
  • Do you live in the region Maastricht? You can also pick up your order in the boutique in the Rechtstraat 43, Maastricht. You can pick it up the day after your order. Send a message to [email protected] to fix your pick up time.

Which delivery services do you use?

  • For Germany we use Deutsche Post.
  • For Belgium we use BPost.
  • For the Netherlands and the rest of EU and overseas we use PostNL

What if my order is delayed?

It is really annoying when your order is delayed. If you still did not receive your package after the given leadtimes (see FAQ 3 about the delivery times), please send a message to [email protected] and we will find out when you can expect your parcel.

What if my size is not available anymore?

What a pity! We are a small boutique so therefore we don’t have a huge stock. However, for some brands it is possible to re-order.

  • Send a message to [email protected] and we will try to order your size. We will let you know if it is possible or not.

Which payment methods can I use?

We offer safe payment possibilities. So you can choose to pay via the following methods:

  • iDEAL
  • Sofort Banking
  • Bankcontact/Mistercash
  • Paypal
  • Bank transfer (IBAN: NL61INGB0008322201)
  • Riviera Retro giftcard

Can I buy a gift card online?

Yes, you can buy it online: https://riviera-retro.nl/product-categorie/gift-card/ Giftcards are available in €25 – €50 – €75 – €100. You can choose to receive a physical card or a voucher per e-mail.

Can I use my gift card online?

Yes, you can use your gift card online and also in our boutique. There is a code mentioned that you enter in the ‘coupon code’ field in the shopping cart when you finalize your payment.

Which sizes do you offer?

Our collection is available in XS – S – M – L – XL and sometimes also XXL. We use this most common international sizing, because we have different brands from different countries with different sizings. So we translate the sizing for you in international sizing.

How do I choose the correct size?

We understand that online shopping might be challenging, because you would like to try on several sizes before deciding to buy. However we try to give you as much as information as possible. We measure the garment in length, bust, hip and waist in cm.

How do I measure myself?

Take you measuring tape and let’s get started! Do not measure too tight and also not too loose.`

  • Bust: Measure it around the fullest part of your bust (over your bra)
  • Waist: Measure it around the thinnest part of your waist, just above your belly button.
  • Hip: Meaure it around the fullest part of your hips and buttocks.

How do I contact you?

You can always contact us! 24/7 if needed! We are more than happy to help you! Contact us by:

Where are you based?

We started our boutique in 2019 in Maastricht, The Netherlands. We are located in the vibrant district of Wyck in Maastricht in Rechtstraat 43. Since the COVID pandemic we are also online! We will remain online also after the pandemic. However, we hope to re-open our boutique from April 1st, 2021. Keep an eye on our website or subscribe to our newsletter at https://riviera-retro.nl/

Do you sell sustainable fashion brands?

Yes, we do! We have a few brands that are sustainable (K&J, Jumper Fabriken) and all our brands have European production sites. Do you have other specific questions about sustainability, just sen dus a message at [email protected]

On which temperature do I wash my garment?

We advise you to wash your garment at a maximum of 30 degrees with just a little laundry detergent. Do not tumble dry and iron it with care. Many garments are of a delicate material.

We offer a collection with a feminine and exclusive style you find a the French Riviera with a touch of nostalgia (retro).

What does Riviera Retro stands for?

We offer a collection with a feminine and exclusive style you find a the French Riviera with a touch of nostalgia (retro). Retro stands for the style from the past, but with modern fabrics, models and techniques. So the collection is new and not worn before. It is the so called modern retro style. This is different from vintage. Vintage is already worn (second hand).

What is the difference between retro and vintage?

Retro clothing is new clothing but inspired on a certain period or era. It is actually a replica of the old items. Vintage clothing is secondhand clothing. We have almost only retro style, but also a very small collection of exclusive vintage items such as vintage Prada, Versace, Armani.

What is a closet make over?

A closet make over is a re-grouping of your closet. Old items go out and the remaining items are re-grouped on colour or type. This gives you a bette roverview of items you already have and to make new combinations. Do you want to read more? Click here: https://riviera-retro.nl/styling/